Customer Service
The following information aims to answer any questions you may have about our services. If you have any further questions, please don't hesitate to contact us.
Methods of Payment
You can make a secure payment by credit card using our Secure Server and Shopping Cart. You can pay using the following credit cards:
Maestro, Visa, MasterCard, Solo, Electron, American Express
Order errors and cancellations
If there are any errors or shortages in your order call 01388 827 210 (9am to 5pm, Monday to Friday) or email sales@smc-ltd.co.uk within 48 hours of receiving your order.
There is no charge for withdrawing an order. To cancel an order call 01388 827 210 (9am to 5pm, Monday to Friday), or email sales@smc-ltd.co.uk quoting your order number.
Complaints
It is in our interest to resolve any complaints as soon as they occur.
We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure.
If you have a complaint, please don't hesitate to contact us.
